If I call for a tow how long will it take for your truck to reach me?
We try to reach all our customers within 30 to 45 minutes. This is typically a reasonable expectation. However, during peak times it takes 30 minutes or more time. In adverse weather conditions, we always try to reach people exposed to the elements before those safely indoors.
My vehicle is an all-wheel drive or 4 wheel drive vehicle. What is the proper way to tow it?
Your vehicle's owner manual should list the proper towing procedures. However, our drivers and dispatchers are familiar with towing procedures for most vehicles (and have reference material close at hand). Most all-wheel drive vehicles need to be towed with all 4 wheels off the ground. We often do this with a flatbed (rollback) truck. This can also be done with a standard tow truck and our dolly system that lifts both sets of wheels off the ground.
I need my travel trailer or fifth wheel travel trailer moved. Who can do this for me?
We have the proper equipment to safely tow most recreational vehicles. Call us with your inquiry. If we aren't able to tow it with our equipment, we'll gladly help you arrange the service with another provider.
I have towing insurance. Are you able to bill them directly?
In certain cases, we're able to directly bill insurance. However, many insurance policies require you to pay for the service and submit for reimbursement. (Historically, coverage that is directly attached to your vehicle insurance is the most comprehensive and easiest to work with.) If you need assistance, call us and we'll walk you through the process for your particular insurance.
Junk vehicle removal
How do you determine if a vehicle is a hulk (junk with no value)?
"Junk vehicle" means a vehicle certified under RCW 46.55.230 as meeting at least three of the following requirements:
- Is three years old or older
- Is extensively damaged, such damage including but not limited to any of the following: a broken window or windshield, or missing wheels, tires, motor or transmission
- Is apparently inoperable
- Has an approximate fair market value equal only to the approximate value of the scrap in it
Do you charge to remove junk or hulk vehicles from private property?
To get paid for an impound, we have to collect from the vehicle owner, sell the vehicle at auction or collect from the property owner. In some cases, it may be necessary to charge for this service. However, depending on the condition of the vehicle and current scrap prices. If you have a title, we may even be able to pay you for a junk vehicle.
Vehicle in impound
My vehicle is in impound, how do I get it back?
We'll ask you to come to our office, show photo identification matching the registered owner information of the vehicle and pay the towing and storage charges. (We're able to obtain registered owner information on vehicles, so we rarely need to see your vehicle ownership paperwork.)
I just bought my vehicle, but it is not yet registered in my name. Is my bill of sale adequate for proof of ownership?
If your bill of sale is notarized, it is adequate for the redemption of your vehicle. Otherwise, you will need to register the vehicle in your name prior to redemption.
The vehicle I am attempting to redeem is registered to a friend or family member. Can they call you and authorize me to pick it up?
The law does allow for owners to designate an individual to redeem their vehicles. However, the authorization must be in writing and we must be able to verify their identity (i.e., fax a copy of photo identification or send a notarized letter).
I have heard there are bargains to be found at abandoned vehicle auctions. Who can purchase vehicles at your auctions?
The monthly auctions are open to the public. Anyone with a valid state identification can obtain a bidder number for our auctions.
How much do the vehicles sell for at auction and what is the minimum bid?
Vehicles sell for a variety of amounts based on their condition and their market value. Based on the uncertainty of the overall vehicle condition, they often sell for as little as 1/2 of their book value. There is no minimum bid on the vehicles. The sell for as little as $20 and for more than $1,000.
Commercial vehicle removal
Someone has parked in my business lot without my permission. Can you tow the vehicle away for me?
If you have proper signs posted and the vehicle is not authorized to park in your lot, you can have the vehicle towed away at the owner's risk and expense (impounded). Or, if the vehicle has been left in your business lot for more than 24 hours, it can be impounded at your request. See also abandoned or junk vehicle FAQ below for exceptions where there may be a fee. To authorize an impound, call us to initiate the tow and complete the following form to authorize the tow: authorization to impound
(You may either download the form or request one from our driver.)
Someone has parked in my yard or driveway without my permission. Can you tow the vehicle away for me?
You can request immediate removal (impoundment) of a vehicle improperly parked at your residence. No signage is required for this type of tow from your residence (except apartment buildings). We will promptly remove the vehicle if you've authorized it with the following form: authorization to impound
. If the vehicle is junk and of no value, we'll ask you to pay for this service. Otherwise, the owner of the vehicle will be held responsible for the towing charges.